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Unit 28b, HTM Business Park, Abergele Road, Rhuddlan, North Wales - LL18 5UZ

01745 430 530

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JT Cox Chris Taggart 2017

Complaints Policy

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Complaints Policy

Our business grows through our reputation and therefore our Customer Service is of paramount importance to us in every instance. Whether it be a Tap washer or a full property refurbishment, we strive to deliver consistent positive customer experiences throughout. 

In the unlikely event that our customers may not be completely satisfied, and to ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event, there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01745 430530, write to us at:

 J T Cox Group Ltd
Unit 28b, HTM Business Park
Abergele Road
Rhuddlan
LL18 5UZ

or email us at: info@jtcoxgroup.co.uk

We aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.  Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Chris Taggart

07836 785645

chris@jtcoxgroup.co.uk

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Client Testimonials

  • "I recently purchased a house in Kinmel Bay which needed a total refurb of windows, kitchen, bathroo..."

    Sue Gater

    Kinmel Bay

  • "Thanks for the invoice received regarding the above job which was completed at my Mums property las..."

    Mr F Richards

    Rhyl

  • "Just wanted to say once again how pleased I have been with the work carried out by you and your tea..."

    Mrs Wibberley

    Connahs Quay

  • "Just wanted to say that since your guys fixed our heating it has been, touch wood, working better t..."

    Mr & Mrs Taylor

    St Asaph